Refund policy

Refund Policy

Refund Policy Effective Date: September 2026

craftedfittings is committed to making hardware and fixture shopping simple and transparent. This policy applies to purchases made through www.craftedfittings.com.

14-Day Returns Eligible hardware and fittings may be returned within 14 calendar days from the date of delivery. Returned products should be unused, uninstalled, clean, and in their original condition. Original packaging, screws, and included accessories should be retained whenever possible.

Starting a Return Please contact info@craftedfittings.com before returning any product. Include your order number, the product name, and the reason for your return. For damaged or incorrect products, please provide photographs showing the item and shipping packaging.

Damaged or Defective Fittings If your hardware, fixtures, or other items arrive damaged, defective, or different from the item ordered, please notify us within 48 hours of delivery. After review, craftedfittings may offer a replacement, replacement components, repair assistance, store credit, or a refund.

Items That May Not Qualify Returns may be unavailable for:

  • Final sale or clearance merchandise.

  • Customized, cut-to-size, or specially ordered hardware.

  • Items that have been installed, altered, or modified.

  • Products damaged through misuse, accidents, or improper installation.

  • Returns made without prior authorization.

Return Shipping When a return results from our error or a verified damaged or defective product, craftedfittings will cover applicable return shipping expenses. For returns based on personal preference, change of mind, or incorrect measurement selection, the customer may be responsible for return shipping.

Refunds Once a returned item has been received and inspected, approved refunds will be credited to the original payment method. Please allow 5–10 business days for the refund to be reflected by your bank or payment provider.

Cancellations Please contact us as soon as possible if you need to cancel an order. Orders that have already entered shipment may need to be handled through the normal return process.

Contact Information craftedfittings Website: www.craftedfittings.com Email: info@craftedfittings.com Phone: +1 (866) 585-2698 Address: 4115 S 100th E Ave, Tulsa, OK 74146, United States Business Hours: Monday–Friday: 9:00 AM–6:00 PM CT; Saturday: 10:00 AM–4:00 PM CT; Sunday: Closed